I have worked in customer service since I was seventeen years old. I work in a tourist attraction vice town so it’s hard to find Monday thru Friday jobs with decent hours that take place in an office. Most jobs around Reno are casinos or such type jobs.

I hate customer service. I don’t have the demeanor for it. If you are an ass to me I will be an ass right back. I do not subscribe to “The Customer Is Always Right” I don’t even subscribe to the theory that the customer is right most of the time. I should not be around people. It’s a pretty awful idea.

But, I don’t have a degree and  I live in Reno. I was pretty sure I was going to work in customer service forever.

My last job was the worst, as you may know if you have read some of my previous posts. It was pure hell for two years. So stressful to the point that I was having seizures, gained a bunch of weight (not related to eating given that my eating habits never changed) and ended up getting kidney infections and occasionally not being strong enough to walk. I spent six months on and off bed rest.

So when my boyfriend told me about a receptionist position for a veterinary clinic I thought”What the hell.” I never figured I would get hired but I really needed a new job.

Well…lo and behold, I got hired. And I act as way more than a receptionist. Turns out I’m more of an assistant. I get to do pharmacy orders, lab work, x-rays and I’m learning to monitor a patient during surgery.

Already that’s amazing but I get to work with animals all day. It’s low stress. Today was back to back and I think I saw 15 clients and no surgery today. I get to love on cats and dogs all day. I’m super awkward addressing people but if I address their pets they are totally okay with that and will answer me for them so I still get all the information I need with a minimum of human interaction.

Perfect.

But, the epitome of how great my job is came in the form of an emergency surgery we had last week.

There was a black lab/great dane mix, Timber who had been out hiking with his owner. He had tried to follow his husky brother, Odin the husky, over a log and not quite cleared it. A jagged branch went through his leg and tore it open almost down to the bone. His owners were able to get help loading him into their car (he is a 110 pound dog) and drove down the road where they found my vet hospital.

They pulled up, covered in dirt and blood and panicking . The owner thought that Timber was going to die or lose his leg. She was very upset.

As soon as they pulled up my staff got to work. We got a gurney out to their car, brought them inside. My vet staunched the bleeding while evaluating the damage. He had torn it open from his shoulder which could be a problem because of the way the shoulder moves so he would have to suture several layers to make sure they didn’t get torn or infected and then put Timber in a sling (a sling that lasted 48 hours by the way. And only that long because he was drugged up for that time) Besides his shoulder, no major veins were hit and his leg could be repaired. After the shoulder was evaluated, Timber was wheeled into emergency surgery where my vet and another assistant operated.

While helping Timber, I also got a chance to help the owners. I calmed them down. I let them know step by step what we were doing, what was going to happen next and what they could expect. When they came in, the owner was crying and could barely speak. By the time I left she was smiling. She wasn’t happy, mind you. Still stressed. But hopeful. They knew they were in good hands, they knew that Timber was going to be fine.

Timber’s recovery has been going great. His surgery was last week and I’ve seen him three times since then to make sure that the sutures are staying, his leg is draining the way it should etc…and he’s doing amazing. He’s not even walking with a limp. Though he has gained about 9 pounds because he’s been guilting his owners into giving him treats by pouting in his cone of shame.

I’ve worked in customer service for nearly ten years and I’ve never felt like I really truly helped anyone until that day.

 

-M-

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s